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General Information

 

Prices

Prices mentioned in this brochure are listed per person and based on a minimum of two adults sharing a room. The child rate will be applicable for children aged 11 years and below that are being accompanied by two full paying adults. There will also be a charge payable for infants below 23 months which is solely for a seat-in-coach only. Single Supplement charges are for individuals traveling on their own. Ages are calculated on the return date.

 

Hotels

Star Tours carefully select all hotels ensuring that a 3* category minimum is provided (ratings are normally subject to local and national board criteria) unless otherwise stated. Facilities include en-suite bathroom, TV, and telephone. Some of the hotels also include facilities of bars, restaurants and 24-hour reception. Hotels do not provide baby cots for infants as standard and must be requested in advance (subject to availability). Please remember that most hotels in Europe have small rooms unlike many other countries and also not all hotels will have air-conditioning, tea/Coffee or kettle facilities in rooms as standard. They are also governed by local laws and policies, which may restrict access to certain facilities. Hotels are usually outside the city

center.

 

Room configuration

Most hotels can only accommodate a maximum of three persons in each room however if you are a family of four, i.e. two adults and two children, then your first child will be given an extra bed but the second child will be required to share the bed as no extra bed can be provided. The extra bed provided will either be a sofa bed or roll-away bed. These extra beds may not be full sized double beds and are usually suitable for one individual only. If your group consists of one adult and one child, the child must pay a full adult fare to make up the cost for the room required. (Please see below). Baby cots are not guaranteed.

*For Example: if tour cost was – Adult £100 / Child £50

 

YOUR FAMILY

WHAT YOU PAY

TOTAL

ROOMS

1 Adult + 1 Child

£100+£100

£200

1

2 Adults + 1 Child

£100+£100+£50

£250

1

2 Adults + 2 Children

£100+£100+£50+£50*

£300

1

2 Adults + 3 Children

You will have to pay for either a single supplement for your third child, otherwise two of the children will have to upgrade to pay adult fares. You will receive two rooms.

 

 


*Where a quad room is not available for your group, a reduction will be provided as stated in the tour itinerary. Note that quad

rooms have limited space and additional beds may not be suitable for tall adults.

 

Single Travellers

Passengers travelling alone will be required to pay the full adult price plus a single supplement.

 

Channel Crossings

For 2017, the program for our coach tours is based on the shortest channel crossing route, Dover-Calais. We also use Eurotunnel services from Folkestone for many of our departures. You may find on a particular tour that both crossing methods are used; Eurotunnel for your outbound travel and the ferry crossing for your inbound travel and vice versa. Star Tours' reserves the right to direct tours to alternative ports if necessary. It is the passenger's responsibility to ensure the obtaining of a landing card and correct filling, where applicable.

 

Tour Managers

Escorted tours are accompanied by tour managers & local guides throughout the itinerary. On occasions, the tour manager may not meet passengers at their respective pickup point but at a later stage, however, the driver or rep will be there to take care of any of the passengers' needs. A number of itineraries include travel via flight or rail and on these itineraries, it may be the case that passengers are not accompanied by a tour manager/local representative during these journeys. In this case, the tour manager will meet passengers at the arrival destination. On occasions it may be the case that the tour manager may change whilst on tour; this is usually due to operational considerations. Star Tours aim to provide tour managers with mobile contact numbers which their passengers will be carrying whilst on tour (it is advisable that at least one passenger in a group carry a contactable mobile for the countries of visit). On coach tours, the tour manager will provide passengers with their contact details for the duration of the tour on the first day. For flight tours, the passengers will receive these details via a tour confirmation within two working days of their departure. All our tours will be conducted in English.

 

Changing the Itinerary & Timekeeping

Please note that during the tour, the tour manager reserves the right to modify the itinerary as they deem fit. These minor changes are made for the benefit of the passengers and for the smooth running of the tour. These changes are usually due to unexpected delays or major local events that can often arise. Whilst traveling on organized group tours, adhering to timings given by the tour manager is very important. All our tours are subject to governance by DVSA for driving hours hence it is the passenger's responsibility to ensure all departure times are adhered to. Star Tours will not take responsibility for passengers left behind due to not adhering to itineraries and times stated by the tour manager for whatsoever reason. It is a passenger's responsibility to ensure that they are clear in understanding of the departure time from any given point. Any passenger left behind will have to make their way to the next appropriate joining point independently, and no responsibility financially is taken by Star Tours. Star Tours cannot be held liable for any loss or inconvenience caused by not arriving at your chosen pickup point at the prescribed time and location.

 

Coaches & Transportation

All coaches are fitted with TV, DVD or CD player, and air cooling and toilet facilities (WC facilities on coaches have limited capacities and therefore we advise passengers to use them only on an ‘emergency' basis as once capacity has been reached the WC will be locked). On rare occasions, your coach may not have a WC facility on board. On our flight tours, please note that your touring coach will not have a WC facility on board as standard. We have a strict no smoking; this includes the use of Electronic cigarettes (including e-cigars, e-pipes, and other vaporizers). Alcohol consumption is also prohibited on all our Coaches. During transfers, we may use an alternative vehicle without the above facilities (WC facilities will not be present on smaller coaches or vehicles). Transfers include but not limited to – certain days of EUDL/D, SWGP/D, SPLE, and HDTS.

 

Distances & Journeys

An important point to note whilst on a touring holiday is that some long journeys are unavoidable especially when traveling from city to city as distances in Europe are vast. It is usually the case that the first and last days are the longest. Star Tours recommend passengers wear comfortable clothing on these days and bear in mind that a major part of these days will be spent on the coach. It is advisable for passengers to carry necessities which they may need for the day such as water, dry snacks, tissues etc. with them in their hand luggage.

 

Currency

Star Tours’ advises passengers to exchange any spending money before they commence their tour. Whilst on tour it is very inconvenient and often not possible for the tour manager to arrange for a passenger to be specially taken to exchange money and not all places of interest will have ATM machines or accept credit/debit cards. We also advise our passengers to keep some EURO change on them whilst on tour as you may need to pay for toilets in many parts of Europe. We recommend that passengers should carry £20/30 per person per day converted into the relevant currency of the destination(s) they are traveling to. Passengers should also carry some GBP for any Tax / Duty-Free shopping.

 

Children & Young infants  

Children and young infants are welcome to travel on our tours. Please note that infants may find long coach journeys highly strenuous. Children under the age of two years will be charged an infant fare and on a flight tour, a nominal supplement applies. Child/Infant booster seats are not provided by Star Tours on coaches and it is strongly advisable to carry your own, which is adaptable to coach seats. Milk and baby food cannot be provided by the hotel or restaurants and passengers are advised to carry ready baby milk cartons whilst on tour. Please also note that not all hotels provide a kettle so if hot water is required for warming milk etc. in the hotel then it is advisable to carry a bottle warmer / kettle. Pushchairs can be kept in the baggage lockers of the coach. Children are not be allowed to sit at the front of the coach.

 

Baggage

Star Tours operate a luggage handling service under which the driver will load and unload one piece of luggage per person from the coach (weighing up to a maximum of 20kg, and not exceeding dimensions of 90 x 75 x 43cm / 35.5 x 29.5 x 16ins). It will be the passenger's responsibility to carry their luggage to and from the coach as well as their hotel room. In addition, they are also entitled to carry one piece of hand luggage (weighing up to a maximum of 7kg, and not exceeding dimensions of 20 x 20 x 48 cm / 8 x 8 x 19 inches), which can fit under their seat or in the overhead compartment. Star Tours advice that each passenger carries one small to medium sized trolley bag per person rather than one big bag between several passengers as this will be more comfortable. Also, it is advisable for one passenger to carry a small handbag/backpack in between their group in which they can carry essentials like water, tissues, cameras etc. as any luggage placed in the lockers can only be accessed at the Hotel/final point. If you check in extra baggage, or baggage beyond the limits outlined here an additional fee of £5 per bag per day will apply (subject to availability). All baggage is placed at the owner's risk, and Star Tours or its partners accepts no liability for loss or damage to bags howsoever caused.

 

Weather

Weather in much of Western Europe tends to be similar to England and is very unpredictable. Regardless of the time of the year, it is advisable to carry a small umbrella at all times. Temperatures vary from place to place and it is a good idea to check online for average temperatures for the destination(s) being visited. On a multi-destination tour, it is likely passengers will travel through various weather fronts; whilst in Switzerland, during excursions to mountain tops passengers may experience temperatures between 0 °c and 2 °c whilst at the same time experience temperatures of over 25 °c whilst they are in Italy. Passengers can be well prepared by ensuring they are carrying appropriate clothing, footwear, and accessories. Passengers should also be aware that some sightseeing will be done after dusk.

 

Clothing & Accessories

Passengers should aim to carry clothing best suited to their particular requirements. During summer months it is advisable to wear light garments and perhaps keep a light jacket or sweater handy. It is advisable to carry a light waterproof jacket or umbrella. Passengers should also carry suitable footwear as per the itinerary of the tour e.g. comfortable trainers for a tour which includes several walking tours or a visit to Disneyland® or suitable footwear/boots for tours which include excursions to mountain tops such as Mt. Titlis or Mt. Jungfrau. For tours including excursions to mountain tops, it is advisable that passengers carry appropriate clothing (warm waterproof jacket etc). Passengers should also carry travel adapters so they can charge their electronic items in their hotel room (as the sockets in Mainland Europe and elsewhere may vary). Passengers may also want to carry a small travel iron, hair dryer, kettle etc. as not all hotel rooms will have these in the rooms. Passengers should consult with Star Tours at the time of booking if they are unsure.

 

Lost Property & Thefts

It is the passenger's' responsibility to keep their property and valuables safe at all times including on coaches, excursions, and hotels. If an item has been left at the hotel or supplier then the passenger can call the relevant and provide them with their home address along with their credit/debit card details so the hotel/supplier can arrange for the items to be returned to their home address. In the case of theft, passengers should advise their tour manager immediately and report the theft to the appropriate authorities, so they can be provided with a police report or crime reference number. Passengers are advised not to carry unnecessary valuables and to be vigilant at all times as tourist spots are well-known target locations for pickpockets. It is strongly recommended by Star Tours that all passengers have valid travel insurance, including EU citizens. Star Tours will by no means retrieve the item on behalf of any passenger, or be responsible for acquiring the item on behalf of any passenger to keep in line with company policy and law. Star Tours maintain a strict policy of not carrying anyone's property across international borders whether it is authorized in writing or by any other means.

 

Wheelchairs

Star Tours do not provide specialist tours for the less abled, however, we will attempt to accommodate as to our best ability. Mobility aids such as walking aids and manually collapsible wheelchairs can also be stored in the baggage lockers; Bear in mind that they will need to be collapsible and electric wheelchairs cannot be stored on any of our coaches. The driver will load and unload the wheelchair from the coach for the passenger however they will need to be physically fit enough to be able to board and disembark the coach on their own. It is also essential that a capable person is accompanying such a passenger on the tour to push their wheelchair, as the Tour manager cannot take such responsibility. Star Tours will also request hotels for suitably equipped rooms; however, this is only on a request basis and cannot be guaranteed.

 

Seating Allocation

Seating allocation is generally allocated on a first come, first serve basis by booking number, however, there are some exceptions to this, i.e. group sizes, coach size, promotional seating, health and safety, pickups, company discretion etc. We do not, unfortunately, promise or guarantee any particular seat on the coach. Any indication is for reference only and is subject to change regardless of whether given in writing or any other means. The allocation of seating is done to ensure all group sizes can be adequately placed on a given coach size, taking priority by booking reference number where possible unless one or more of the above circumstance come into the equation. Seats are allocated few days prior to the tour departure and seat numbers will be given to you on the day of your departure, as they still may be subject to change or alteration and therefore it is not possible to provide them at the time of booking. Passengers with children in their group will not be seated in the front of the coach even if they have booked very early due to safety reasons. If passengers have different booking reference numbers and wish to travel together then it is the responsibility of the passengers to inform Star Tours at the time of booking. During multiple departures of the same tour and date, this may not be possible due to the logistics of the tour. As all seats are

standard any medical, and or personal grounds are not considered when allocating seats, unless explicitly stated by law or governing bodies.

 

Early Bird Offers

Early Bird Offers are only applicable if your booking is accompanied by a minimum deposit payment. Early Bird Offers do not apply to any booking where a surcharge is applied to the listed brochure price, or there is a modification to the tour. Early Bird Offers are not applicable to infant travelers. Early bird offers cannot be used in conjunction with any other offers or vouchers. Early Bird Offers which incorporate complimentary hotel accommodation the following conditions apply: Hotels will be a minimum 3-star category located in Wembley or Heathrow. Subject to availability it may be necessary to change hotel location. Hotels may differ from booking to booking; there is no guarantee that people traveling in conjunction with each other will be accommodated in the same hotel. Rooms given will be allocated as per the main booking. If pre and post night accommodation cannot be arranged then the Early Bird Discount will be offered (We will attempt to inform you of availability at the earliest). Pre-tour accommodation offer: the transfer is for your tour commencement and cannot be provided upon completion of the tour. Post-tour accommodation offer: return transfer will be to the hotel provided only. Hotels provided includes bed and breakfast only and any additional services must be paid by the client directly. Hotel confirmation can only be provided within two weeks of arrival. Star Tours reserve the right to amend or withdraw any early bird offer at any time without prior notice. A full list of T&Cs is available for Early Birds online.

 

Food

Passengers will have an option to choose from vegetarian or non-vegetarian (wherever possible Jain/Halal) meals. Passengers should advise Star Tours of their preferred diet at the time of their booking so that this information can be provided to the caterers. Passengers are requested to inform Star Tours of any food allergies at the time of booking and we will attempt to accommodate them, however, special arrangements cannot be guaranteed including Halal or Jain requests. Passengers with severe food allergies or dietary requirements are advised to make appropriate arrangements prior to commencing their tour. Star Tours reserve the right to change the meal arrangement if circumstances beyond our control make it necessary. The meals are pre-set buffet style and a choice of menu is not available. Restaurant: On some of our tours meals are provided at restaurants, which are prepared by local Indian chefs; a set menu in a buffet style will be provided along with tap water only.

 

Lunches are vegetarian only and are provided outdoors at a service station/rest area where limited or no seating is available. Lunch is served in a picnic style buffet arrangement. On some days, Star Tour’s may provide packed lunches to suit the itinerary of a particular tour. Dinners are usually provided within the hotel/restaurant in a separate dining facility. If for any reason Star Tours are unable to provide the meal; Star Tours will provide the passenger with of 7 Euros for lunch and 10 Euros per dinner.

 

Excursions

Due to a large number of visitors, there may be waiting times and queuing times involved, which can be anything up to 2 hours. These times may be modified without notice by the management, in particular, due to exceptional events, unfavorable weather conditions, large numbers of visitors, or a Force Majeure event. Access to the excursions/monuments depends on the type of ticket purchased, and all exits are final. No refunds will be made if access is restricted due to poor weather conditions or a decision by the Public Authorities. Tickets issued are for immediate entry. In the case of loss or theft, the tickets cannot be reimbursed. The operating company can refuse access to the excursion/monument to any person with a suspicious attitude, behavior or clothing capable of creating a disturbance. Certain excursions may restrict access due to saturation.

 

Additional Excursions

We design our itineraries so that all the necessary excursions and places of interest are included to give the passenger the best possible holiday at an affordable price. However, often, the tour manager and driver will offer passengers optional excursions that are designed to enhance their holiday experience and are not included in the tour cost. These excursions are priced separately and operated solely by the driver and tour leader. However, Star Tours' have set the individual prices to ensure consistency in the pricing. Additional excursions are not pre-bookable and must be paid for by cash to the Tour Manager prior to the excursion being conducted. Passengers are entitled to refuse any optional. The operation of additional excursions is subject to availability, logistics, and feasibility, and in no part guaranteed to be operated on tours.

 

Pick up and Drop off points & Times

The following pick-up points are guaranteed depending upon the tour: Southall, Wembley, and East Ham. Timings are shown within the brochure and on our website for indication purposes only. All other pick-up points are subject to minimum numbers and some may incur a supplement charge as specified on page no 18-19. Passengers should plan to arrive at their pick-up point no later than 15 minutes before the scheduled departure time as coaches cannot wait for anyone arriving late. Passengers arriving late will need to make necessary arrangements to meet the coach at the next suitable location or at the hotel where the group will be spending the night on the Continent; no refunds will be due to missed connections. Return journeys from the continent are scheduled to arrive at Dover between 19.00hrs and 20.00hrs approximately. We will then proceed to the original pick-up points in London (arrival time between 21.00hrs and 23.00hrs) and times were given are approx. and subject to road traffic and border conditions. Dover pick up will be provided only if the ferry departs from the port of Dover and therefore Dover pick up is not guaranteed at all times. Star Tours take no responsibility for any missed connections booked with third parties, and will not be liable for any loss incurred for such circumstances. We are able to confirm the channel crossing 10 days prior to departure (Star Tours will not be responsible for any costs associated with passengers changing their pick up). If passengers have arranged for an external pick up then the transportation from their chosen pick up to the point where they will board the coach may be arranged by a private car, minibus or an alternative coach. If passengers have booked a return pick up/drop off service or airport pickup then on rare occasions there may be up to ninety minutes wait for a connecting transfer (if the wait is more than ninety minutes then a meal voucher will be provided by Star Tours subject to T&Cs). As we offer various pick-up points, it may be necessary on occasions due to logistical reasons that on the first and last day of a tour, passengers may be moved onto another vehicle for their transfers only. Passengers may have to travel to various other destinations prior to reaching their chosen drop off. Star Tours reserve the right to change the timings of any external pick up. You can change your pick up point up to 10 days prior to departure free of charge (21 days for any Tour traveling over a Bank Holiday Period). Within 10 days it may not be possible to make changes to your pickup point; if possible then there will be a £10 admin charge per person (21 days for any Tour traveling over the Bank Holiday Period). Please note that timings for pick-up points outside of London are subject to change and these can only be confirmed to you within 24 hours of your departure date.

 

Dietary or Room Allocation and Other Requests

In many cases, Star Tours work with intermediary agents (Airlines, Hotels, Transport Companies, Other Suppliers etc.) to arrange a holiday. If passengers have special requirements with regards to the service provided by the intermediaries such as a rooming request, seating request or a special meal request etc., then they should advise Star Tours at the time of booking and we will endeavor to ensure the intermediary is advised of the request. It is important to note that Star Tours cannot guarantee the request and that the passenger should confirm their request with the concerned intermediary themselves before their departure.

 

Faraway Tours

Our Faraway Tours are operated by local ground operators who handle all the details within the various destinations. In most cases, we will be able to arrange a faraway tour on minimal group sizes of two to four confirmed travelers and as such you may not necessarily be accompanied by a group/tour manager. You will be assisted by a local contact during your tour for emergencies and inquiries. Your local ground agent will not be present with you at all times. Many of your sightseeing excursions will be guided by a local agent, however, at times, you will be given free time to explore the destinations on your own. Your sightseeing excursions and tours will be conducted within a coach or mini-bus (facilities on the bus will vary from those on European Coach Tours). There is no seat allocation on these tours and travelers will be accommodated within the vehicle based on the seats available. Sightseeing tours may culminate with groups not booked through Star Tours. Meals will be served at selected restaurants or during excursions. Restaurants will be located within walking distance from your hotels and passengers will be requested to attend meals at their leisure. Passengers are required to check the status of visa and

immigration for the country/countries of travel. Star Tours cannot take responsibility for cancellation due to lack of correct visa equirements as it is the passenger's responsibility to ensure that these requirements are fulfilled prior to their tour departure.

  

Customs & Immigrations delays / enquiries

Star Tours will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will carry on as scheduled and no financial or any other kind of responsibility will be accepted by Star Tours. Any costs incurred by the passenger(s) in the event of a delay or immigration not allowing the passenger(s) to travel will not be the responsibility of Star Tours.

 

ATOL

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. The air holiday packages/ flights in this brochure are ATOL protected by the Civil Aviation Authority. Star Tours Ltd holds ATOL number is 5639. Please see our booking conditions for more information. ATOL protection does not apply to all holiday and travel services in this brochure. Please ask us to confirm what protection may apply to your booking.

 

ABTA

Star Tours Ltd is a member of ABTA with membership number W8770. ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan e.g. refund for a booking or repatriation costs in case of our insolvency. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

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For more information contact your travel consultant on +44 (0) 208 900 2323

Star Tours
312 Harrow Road,
Wembley,
Middlesex HA9 6LL
United Kingdom
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