1. Contract

1.1 When making a booking you must complete and sign the booking form enclosed within this brochure, on behalf of you and all members of your party. You must also accept our terms & conditions and pay a deposit. If we accept your booking we will send you a confirmation, or an invoice within 7 days of receipt of your signed booking form and a contract will be made between you and us as soon once we issue the confirmation or invoice.

1.2 If you book through a travel agent, the travel agent will hold your deposit and any other payments on your behalf until we send our confirmation of booking or invoice. The travel agent will hold the deposit and any other monies on our behalf.

1.3 A binding contract between us comes into existence when we confirm your booking over telephone or in person (or in all other cases issue and dispatch our confirmation invoice). The terms and condition of this form will be governed by English law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. What you have to pay & when

2.1 When your tour is confirmed, you must pay the balance of the cost of your holiday (including any surcharges referred to in clause 3) at the office at which you made your booking. Deposits per person and balance due dates are as follows

2.2 If you make a booking after the date on which the balance of the holiday is due, you must pay the full holiday cost at the time of booking.

2.3 It is your responsibility to remember to pay the balance, however on some occasions we may call to remind you. You should pay the balance within 7 days of receiving the reminder.

2.4 If you do not pay the balance within 7 days of the reminder then we may cancel your holiday and apply the cancellation charges as set out in clause 5.

2.5 It is your responsibility to check the confirmation invoice and any other documents we send (via email or post) carefully and let Star tours or your travels agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

3. Your holiday price

3.1 Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase in any one or more of the following:

(a) Transportation costs (including the cost of fuel); (b) Dues, taxes or fees chargeable ,such as landing taxes or embarkation or disembarkation fees at ports and airports; or (c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of December 2009) (d) In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, transportation & food.

3.2 If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that you notify us within 7 days from the date you receive the confirmation or invoice with the increased amount. We will then refund you the full amount (for services rendered by us)

4. If you change your booking

If, after your confirmation has been issued, you wish to change your holiday booking, we will do our best to help, provided written notification is received at our office from the person who signed the booking form, no later than the date on which the balance of the original holiday was due (see below). Coach tours: The letter must be accompanied by a payment of £25 per person to cover administration costs. Flight tours: For all flight tours prices will vary depending on the cancellation charges of the airline. Any alteration request after the balance due date will be treated as cancellation of the original booking and cancellation charges (as set out below) will be applied.

4.1 You can change your pick up point up to 10 days prior to departure free of charge. Within 10 days it may not be possible to make changes to your pick up point; if possible then there will be a £10 admin charge per person.

5. If you cancel your holiday

5.1 If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking in writing. If you cancel the holiday, then we will charge the cancellation fees as set out in the table below.

The cancellation charges shown represent a percentage of the total holiday price, excluding insurance premium or any additional charges (e.g. visa charges, courier, postal).

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

5.2 Due to increased security measures, all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your invoice and other documentation. Any changes or correction will lead to an administration charge (of which you will be notified at the time change).

6. If we change your holiday

6.1 It is unlikely that we will have to make any changes to your travel arrangements, however, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available, (we will refund any price difference if the alternative is of a lower value).

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows (we may use other scheduled carriers):

EGYPT AIR / SWISS AIR / EASYJET / ALITALIA / BRITISH AIRWAYS / JETAIR / AIR FRANCE / SINGAPORE AIRLINES / LUFTHANSA/TURKISH AIRLINES/ UNITED AIRLINES/ BRITISH MIDLANDS/AMERICAN AIRLINES/ DELTA/ CONTINENTAL/GULF AIR/ KLM

6.2 If we make a minor change to your holiday (for example a change to travel time, a change to departure and return point , a different mode of transportation to a major joining point such as London, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), we will try to notify you of this before departure, but you will not be entitled to any compensation as a result of such minor changes.

Dover pick- up will be provided only if the ferry departs from the port of Dover and therefore Dover pick up is not guaranteed at all times. We are able to confirm Channel crossing 14 days prior to departure. You can initially select Dover although if unavailable then you will need to change (Star Tours will not be responsible for any costs associated with you changing your pick up).

6.22 If you have arranged for an external pick up then transportation from your chosen pick up to the point where you will board the coach may be arranged by a private car, minibus or an alternative coach. If you have booked a return pick up/drop off service then on rare occasions there may be up to an hour’s wait for a connecting coach (if wait is more then one hour then meals will be provided by Star Tours).

6.23 Star Tour’s reserves the right to change the timings of any external pick up one day prior to departure.

6.3 If we make a major change to your holiday, for example a change to your UK airport, (unless we change from one recognised London airport to another), time of departure or return of more than 12 hours, or a change to lower quality accommodation for more than two nights or a significant change to the itinerary then:

We will tell you of the change as soon as possible; you can decide to accept the change and continue with the holiday as amended, accept an alternative holiday (and if the alternative holiday is cheaper we will refund you the difference in cost) or cancel your booking.

6.4 If, as the result of a major change you choose to cancel your booking we will refund all monies that you have paid to us (For services rendered only by us) .

6.5 We shall not be liable to pay compensation to you, where there is a major change or a minor change that either:

We, or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is due to unusual or unforeseeable circumstances beyond our control and the control of our suppliers, the consequences of which we or our suppliers could not have avoided even if all due care had been exercised.

Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body, technical problems to transport (except where these arise as a result of the negligence of our suppliers or us), airport closures, adverse weather conditions or similar events beyond our control.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because unforeseeable circumstances beyond our control. These can include, e.g. war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

6.6 With regards to flight tours,if we do not have the minimum required number of passengers , we might operate the tour on FIT basis covering the same itenerary,where we would not be able to provide you the services of a full time tour manager,but there will be a local guide who will be assisting you to all the main sightseeing places.

6.7 If due to unusual or unforeseeable conditions,we may have to cancel the “Paris by night tour” then we will be offering you a refund of 10 Euros per adult. (Please note that children below 11 years would not have any rights for the refund).

7. Our right to cancel your holiday

7.1 In order for us to run each holiday, there must be a minimum number of passengers who wish to travel. If the minimum numbers of people do not go on the holiday, we may cancel it,( provided that we send you notice of the cancellation with no less than a minimum of 2 weeks). If we cancel because there are not enough passengers, we will refund all the monies you have paid to us in respect of the holiday (For services rendered by us). However, we will not be liable to make any other payments to you.

7.2 In the event that we may have to cancel your tour, we may operate the same tour using a mini bus; (Mini busses do not have air-conditioning or toilets on board) which will be offered to you at the same price or with a small premium. This is subject to us having a minimum of 10 passengers. If you do not agree, then a full refund will be provided. (For services rendered by us) along with a 5% voucher towards the cost of your next tour.

8. Special needs & special requests

8.1 Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.

8.2 If you have a special need (for example a disability) or a special request, it is important for you to contact us in writing or by telephone prior to making your booking. You must write to us giving us full details of your special requests or special needs and details of any disability that affects you.

8.3 We may refuse to accept your booking or subsequently cancel it if you notify us in writing (at ,or promptly after the time of booking) of a special request or a need and it appears to us that you will not be able to participate in the holiday or will not be able to participate safely if we are not able to fulfil your special request or your special needs. In this case, we will refund all payments that you have made to us (For services rendered by us)

8.4 IMPORTANT: Please note that if you have a special need or a special request and we accept your booking, we still cannot guarantee to provide for your special need or your special request. However we do generally find that hotels respond favourably to special requests or special needs that we notify them about.

8.5 If you have a special request ( Veg meals) in the flight which is not automatically part of your holiday,please check when you book your holiday and we will pass this information on to the suppliers we work with.Our note of request on your invoice confirms we have received it and does not guarantee that we or the relevant supplier can meet with your request.Where ever possible they will try to help you.We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

9. Our right of refusal

9.1 In addition to our rights under clause 8.3, we may refuse to accept a booking or terminate your holiday in the following circumstances:

(a) if you fail to advise us in writing at,( or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;

(b) If ,during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;

(c) If you act unreasonably and we reasonably consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to our customers, employees or third parties or to the property of any person.

9.2 If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 9.1, our responsibility to you for your holiday will cease when we terminate the holiday.

9.3 You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause and we will not be liable to pay any compensation to you as a result of terminating your holiday.

10. Holiday Insurance

Star Tours travel insurance is underwritten by with Travel & General Insurance Company plc and details are viewable by clicking on 'Travel Insurance' on the home page.
Suitable and valid for UK RESIDENTS who have been in the UK for 6months or over.

11. Our responsibility to you

11.1 During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our brochure. Since they do not form part of your contract with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.

11.2 We accept responsibility for the actions of both our suppliers and our employees where they are providing any part of the holiday on our behalf. Our liability to you for their acts and omissions is limited by our terms & conditions. Our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to ,or as a result of it (whether caused by us or by our employees or suppliers acting on our behalf) shall be limited as follows:

(a) Where such acts or omissions (including negligence) cause you any loss or damage other than death or personal injury, our liability shall not be more than twice the price of your holiday;

(b) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even if all due care had been exercised;

(c) If you travel on a ship, train or aircraft as part of your holiday with us, the carrier’s conditions of carriage (copies of which are available from us on request) will apply. The carrier’s liability to you may be significantly limited by its conditions of carriage and by international conventions; our liability to you will also be limited to the amount that you could claim from the aircraft, train or ship operator in accordance with any applicable international conventions.

(e) In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we can not provide a replacement coach and that you miss out on a significant attraction, we endeavour to replace the coach at the earliest, however sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey.

12. Injury unconnected with us

We may at our reasonable discretion offer you general assistance if you suffer illness, injury or death whilst on holiday with us where the illness, injury or death is not the fault of Star Tours or of our employees or suppliers acting on our behalf. Any assistance that we provide will be limited to a maximum of £5,000 per booking form and if you make a successful claim against a third party or an insurer, you will reimburse us (but you do not have to reimburse us more than the amount that you claim from the third party).

13. Complaints

13.1 We ensure that we will fulfil our duties and promise to deliver an enjoyable and trouble free holiday. However, problems do occasionally occur. If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner) and our tour leader as soon as possible. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.

13.2 In the event of a problem or complaint involving the negligence of any of our suppliers, sub-contractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability if you do not report the complaint during the tour, or at the hotel (in accordance with the procedure set out above) and/ or you fail to report the complaint to us in writing, giving full details (as set out above) within 28 days of your return from holiday.

13.3 We aim to respond to any complaints within 28 days although this can sometimes take longer as we have to investigate and may need to wait for replies from hoteliers or other parties. Further we both agree that any dispute or claim which arises out of( or in connection with )your contract or holiday must be dealt with under the ABTA arbitration scheme, or brought to the courts of England and Wales only. It is only these courts that will have any jurisdiction to hear any claims made under or relating to it. For full details on the arbitration scheme, please visit the ABTA website www. abta.com

13.4 If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this will affect your rights under this contract.

14. Passports & Visas

14.1 You should ensure that you allow sufficient time (currently 8 weeks from posting a correctly completed application form) to apply for a passport.

(a) UK CITIZENS – Travelling on holiday outside the EC, you must have a passport, valid for at least 6 months from date of departure. At present, British passport holders do not require visas for countries within Europe, only a valid passport.for all other countries, it is advisable that you check with relevant embassies or consulates.

(b) NON-EC CITIZENS - Holders of Non-EC passports are most likely to require a visa for certain countries visited within our brochure. At Star Tours, we provide a visa service at an extra cost for certain cases,which is separate to your holiday cost. You must submit all documents required together. Applications with documents pending will not be accepted. It is your responsibility to submit all documents to us at the correct time. Though we try our best to obtain the visa on your behalf ,it is solely the discretion of the relevant consulate to accept this application, we can therefore not take any responsibility if the visa has been refused for whatever reason. We will try to process your visas as early as possible; however, we reserve the right to choose that date of submission of the application. It is responsibility of the passenger to ensure they have the correct visa in place before travel. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 5.1 will apply.

14.12 If you are processing you visa through Star Tours in UK and for any reason they are rejected and we know the outcome 10 days prior to departure, then we will charge 25% of the tour cost for coach tour and for flight tours it will be 40%. If the cancellation is within 6 days of departure then the cancellation will be 35% of the tour cost for coach tour and for flight tours it will be 50%. The visa fee and service charge is non-refundable in all circumstances (this only applies if the booking is made in UK and the clients are coming from India or they are applying for visa on their own because they cannot do them through us [i.e. Pakistani passport] or if they are applying for visa through us).

14.13 Customs & Immigrations delays / enquires Star Tours will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind responsibility will be accepted by Star Tours.

14.2 Health
(a) UK & EC Citizens are advised that from 1st January 2006, you will need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland. Please note that is advised that you should still obtain travel insurance as a precaution.

(b) NON EC Citizens are advised to obtain the necessary travel insurance from their country of origin, in case of person residing in the UK on work Permits etc. they may obtain travel insurance from us or any other insurance supplier of their choice.We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.

14.3 Vaccinations, Health, Safety & Local Standards
In certain countries vaccinations maybe required or recommended by the DSS. As regulations are frequently changing, you must check with your doctor as to which inoculations are advisable for your chosen holiday. You should also refer to the DOH leaflet “Health and Advice for Travellers”.

The safety standards and regulations, which apply overseas, are those of the country concerned. Often they do not aspire to the same levels as in the UK, due to this the general standards of safety, hygiene, fire precautions; etc can differ to those we expect in the UK. We suggest you familiarise yourself with fire escapes, and check depth and exits from swimming pools before swimming. Upset stomachs can easily be caused from climate change, water & ice. Sexually transmitted diseases are a serious threat throughout the world. Please exercise precaution and seek immediate advice if you think you may be affected. Avoid skin piercing and touching wild or stray animals as rabies is also a big threat. Finally, the sun is more powerful in other countries than in the UK and you should take due care by using creams and not over exposing yourself. It is advisable to keep note of any significant medical condition you have and details of any medication you are prescribing.

15. Financial protection & licensing

Holidays in this brochure are operated by Star Tours Ltd. (a member of the Association of British Travel Agents) (ABTA – W8785) and the Civil Aviation Authority (ATOL – 5639). We are associated with the above organisations to protect customers and for holiday repatriation. The brochure and accompanying literature are issued on the sole responsibility of the tour operator. They are not issued on behalf and do not commit the airline(s) mentioned therein, or any airline whose services are used in the course of the holiday. For further information on protection please visit the following websites; www.abta.com / www.atol.org.uk

16. Data protection statement

The law concerning data protection and your privacy can generally be found in the Data Protection Act 1998 and its associated legislation.

If you are booking a holiday with us, we need your personal details in order to process your booking and to enable us (or our suppliers and agents) to get in touch with you in connection with your travel arrangements, if required. Similarly, if you are booking a holiday with us or are enquiring about a holiday, or are responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then we need some personal information in order to communicate with you. We collect personal information such as names, addresses, telephone numbers and email addresses. If you book a holiday with us we will also collect your passport and credit or debit card details. It may also be necessary for us to collect information of a more personal nature. This information allows us to process your booking, fulfil or pass on any other request you might have.

When you make a booking, request a brochure or sign up for our e mail updates then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. Rest assured we do not sell your personal details to other companies. If you decide you would rather not receive news, information and offers about our holidays ,please let us know in writing to: Star Tours Ltd , 312, Harrow Road, Wembley, Middlesex, HA9 6LL.

BROCHURE ACCURACY

Information provided within this brochure is factually accurate at the time of print (November 2009). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However circumstances can change which are beyond our control and thus we cannot take responsibility for the same. In addition, there are various trade fairs, exhibitions and seminars that take place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. If this is the case we will try and advise you at the time of booking or at the earliest possible time prior to your travel.