Travel and Visa Consultant | Star Tours

Travel and Visa Consultant

Travel & Visa Consultant

Salary:-£7.85 per hour (depending on Experience)

The sales & visa operative is responsible for the daily running and management of their sales calls and travel sales through the effective use of resources, selling and booking processes. They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. They must ensure that calls are answered and walk in clients are dealt with in the most appropriate manner, to ensure a conversion into sale and high customer service standards.


Typical work activities**

•Inbound calls from customers and clients, e.g. queries, requests, orders and complaints.

•Outbound calls to contact potential customers and clients with the aim of gathering information or selling a product.

•Meeting performance targets for speed, efficiency, sales and quality

•Managing the booking of a client throughout

•Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues

•Maintaining up-to-date knowledge of industry developments and involvement in networks

•Handling the most complex customer complaints or enquiries

•Ensure you are tracking the most up-to date changes in the booking system

•Help Clients decide on destinations to travel

•Enhance knowledge of booking systems and excel

•Working with others in the team to maximise sales

•Profound customer service skills

•Managing visa related queries

•Completing visa forms and online applications

•Submitting applications at the embassy


**The List is not exhaustive

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