Travel Operations Executive | Star Tours

Travel Operations Executive


Role:                      Travel Operations Executive

Salary:                   £20,000 - £21,000 pro-rata Inc Benefits (depending on Experience)

Hours:                   5/7 Days off Season compromising of 40 Hours

                                6/7 Days during peak-season compromising of 48 Hours

Other Info:          As per contract & legal employment rules

Operations Executive’s work behind the scenes to ensure all aspects of a tour come together (hotels, Meals, Excursions and coach/bus/train/flight arrangements) in order to successfully run all travel related products.

Responsibilities for operations staff vary depending on the size of the organisation and the customer base but will usually include sales development, logistical and financial management, and daily operational management.

Typical work activities

  • Operations are the backbone to the business and must work in a way to help upper management develop strategies to hit or exceed sales targets, regardless of the size of the outlet or products offered.
  • Promoting and marketing the business, sometimes to new or niche markets
  • Managing budgets and maintaining statistical/financial records
  • Selling travel products and tour packages
  • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
  • Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers;
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
  • Dealing with customer enquiries and aiming to meet their expectations
  • Overseeing the smooth, efficient running of the business.
  • Negotiating and working with suppliers, both on B2B and B2C levels.
  • Sending Rooming and Seating lists accordingly
  • Managing, booking and cancelling services for all travel related products
  • Handling, booking and managing FIT Travel
  • Booking and Managing ground transportation and other modes
  • Working closely with other parts of the business to help answer customer queries
  • Problem-solving for various aspects of the business

 

Ideal Candidate

  • Along with experience in the above, the ideal candidate should be a candid, hard-working and committed individual, who is able to work under pressure and meet deadlines and services as and when the business requires.
  • The job role will involve heavy use of Microsoft Office Suite – and hence the candidate should have good knowledge and understanding of the various programs such as Excel, Word, PowerPoint and Outlook.
  • The ideal candidate must be flexible to work any shifts during a 24 hour period.

 

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