Terms & Conditions | Star Tours

Terms & Conditions


1. CONTRACT
1.1 When making a booking or using our service you accept all our terms & conditions, general information and pay a fixed amount to secure your services, which is non-refundable. The terms and condition set out will be governed by English law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 
1.2 (a) All deposits paid are non-refundable
1.2 (b) Minors cannot travel on their own. All bookings must have a legal guardian or adult over the age of 18, unless where dictated by law. Where a child is travelling without a parent, and with a legal guardian or another family member a child travel consent letter must be provided, and carried with you on tour.
1.2 (c) If you book through a travel agent, the travel agent will hold your non-refundable deposit and any other payments until Star Tours send a confirmation of booking or invoice.
1.2 (d) BBank Transfers and cheques will not be accepted if the tour is within 21 days of travel. All payment within 21 days will need to be paid for by Card or Cash.
1.3 A binding contract between us comes into existence when you book with Star Tours, or use any of our services.
1.4 The maximum baggage weight allowed on our Tours is not to exceed 20Kg and not exceeding dimensions of 90 x 75 x 43cm / 35.5 x 29.5 x 16ins. Only one bag is allowed per passenger; any subsequent bags will be subject to space on the mode of transport along with excess baggage charges.
1.5 Our suppliers (such as accommodation or transport providers) have their booking conditions or conditions of carriage, and these conditions are binding between you and the supplier as your contract will be direct with the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices or the offices of the relevant supplier.
1.6 All our tours operate with pre-allocated seating; we reserve the right to assign or reassign seats at any time, even after boarding the mode of transportation. Any indication of your seating is for reference only and is subject to change at any time. No seating requests under any circumstances are taken by Star Tours LTD or its carriers.
1.7 We may operate multiple coaches for our tours; your booking should be under one booking and with the same pickup should you wish to travel with any particulars for any given tour. 
1.8 Coach, accommodation and service facilities may be different for each individual even if travelling on the same tour, vehicle or hotel. 

2. WHAT YOU PAY & WHEN
2.1 When your tour is confirmed, the remaining balance must be paid within the time frames laid out below (including any surcharges referred to in clause 3) to the office at which you made your booking, payment is defined as cleared in our account. Deposits per person (total tour cost and not including discounts or offers) and balance due dates are as follows:-      

Holiday Type Deposit      Balance Due
Coach Tours 25% of holiday cost 4 Weeks prior
One Day Tours 100% of holiday cost  At Time of Booking
Flight Tours & FIT Tours  40% of holiday cost  6 Weeks prior

2.2 If you make a booking after the date on which the balance of the holiday is due, you must pay the full holiday cost at the time of booking.
2.3 When booking online, A payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you the final confirmation of the booking. If due to lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any monies paid to us. Any refund owed may take up to two weeks to reflect in your account. We cannot take responsibility for any interest, surcharges or fees which you may incur as a result of a delay in money transfer.
2.4 Price per person is based on 2/3 adults sharing a room. The child must share a room with 2/3 adults. Max. occupancy is three adults (excluding infants). We have the right to change your accommodation into split rooms. A Triple room can consist of three single beds; we only guarantee a triple occupancy and not the bed splits.
2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on our website or brochure. Infant prices for coach holidays are for a seat only.
2.6 It is your responsibility to remember to pay the balance, failure to pay will result in your booking being cancelled and we reserve the right to cancel your travel arrangements and retain your deposit.
2.7 Early Bird offers and other promotional/web-only discount are applicable only in conjunction with confirmed bookings and deposit payment.
2.8 It is your responsibility to carefully check the confirmation invoice and any other documents issued by Star Tours and let Star Tours or your travel agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

3. YOUR HOLIDAY PRICE
3.1 The price of the Services will be as quoted on the Website or as quoted on your invoice at the time of booking, except in cases of error. Our Prices are liable to change at any time, but changes will not affect bookings already accepted in writing by us. STAR TOURS LTD AND ITS AFFILIATES, EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE/WRITTEN MATERIAL AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. Once we have sent you a booking confirmation, we will only change the price of your holiday if there is a change or increase in any one or more of the following:
(a) Transportation costs (including flight supplements and the cost of fuel);
(b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports; or
(c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of October 2018)
(d) In the event of a significant increase in any of the components that are included in your tour cost, i.e., hotels, entrances, flights, transportation & food.
3.2 Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
3.3 If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Star Tours towards your booking.
3.4 Early Bird Offers and discounts are only applicable to flight tours when the land arrangements and flight components fall within the given budget of the tour price. Early Bird discounts will not apply to flight tours when flight/hotel surcharges are present. Any applicable discounts are only valid for tours that are not amended in any manner.
3.5 The Company is under no obligation to give a breakdown of the costs involved in a holiday.

4. IF YOU CHANGE YOUR BOOKING
4.1 In the case of Coach Tours; a name, date or tour change will be possible as below provided written notification is received.

Amendment/Change for Coach Tours Only More than 30 days before departure  29 - 14 days before departure 13 - 8 days before departure  7 - 2 days before departure
Name Change  £25 per person £50 per 
person
£100 per 
person
 £150 per 
person
Tour Date Change  £25 per person N/A N/A N/A
Tour Upgrade (Longer Tour) Free     N/A N/A N/A
Tour Downgrade (Shorter Tour)*   £25 per person* N/A N/A N/A

* A Tour downgrade must be paid in full at time of change and is regarded as a final change. You can only downgrade to a three-day tour; any further downgrades are not permitted. Downgrades are not permitted on our tours of 3 days or less, UK Tours or affiliate partner tours. 
4.2 Cancellation terms for One Day tours operated by Star Tours Ltd will be as per Clause 5.1 Coach Tours. Name Changes/Date Changes for One Day tours operated by Star Tours Ltd will be allowed up to 7 days prior to departure provided we have received this in writing, an admin fee of £20 / $30 Per Person will be applied.
4.3 We can allow a maximum of two amendments per booking. The administration charges stated above will apply for each amendment subject to approval. More than two changes are not permitted.
4.4 Any amendment after confirmation of any flight tours, FIT Tours will be subject to cancellation fees stated in clause 5.1 of these terms and conditions.
4.5 If you want to replace any individual in your booking after confirmation, it will be your responsibility to find a replacement. Star Tours cannot take any responsibility of introducing another individual to replace the original tour participant.
4.6 Any change and subsequent re-change back to the original non-amended booking will be deemed as a change(s) and no refund, discount and or compensation will be due for such eventualities.
4.7 You can change your pick/drop up point up to 10 days before departure with our approval (21 Days during departures covering bank and National holidays). Within ten days it may not be possible to make changes to your pick/drop point; if possible, then there will be an admin charge of £15 per person applied. Pick/drop points will be confirmed only 24 hours before departure and are subject to availability.
4.8 Any changes or amendments will void any discounts, Offers or Deals given at the time of the original booking.
Note: Certain travel arrangements (e.g. Apex / No frills airlines Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part and, or all of the arrangements.

5. IF YOU CANCEL YOUR HOLIDAY
5.1 If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking, in writing. If you cancel the holiday, then we will charge the cancellation fees as set out in the table below. Cancellation schedule will be calculated from the time of receiving the notification in writing. Cancellation policy will apply if a) tour participant cannot adhere to the tour payment schedule set out, b) in the event that visas for any countries are not granted or c) In the event that any tour participant is unable to travel for any reason whatsoever, including medical grounds, death, visas, jury service (please contact us for an exhaustive list). 

Notice Given for Cancellation Coach Tours Other Tours
More than 42 Days 25% of total holiday cost  40% of total holiday cost
41 - 28 Days 25% of total holiday cost  50% of total holiday cost
27 - 14 Days  50% of total holiday cost  75% of total holiday cost
13 - 7 Days  75% of total holiday cost 90% of total holiday cost
6 Days or less 100% of total holiday cost 100% of total holiday cost

The cancellation charges shown represent a percentage of the total holiday price, excluding insurance premium or any additional charges as these charges may need to be paid in full (e.g. visa charges, courier, postal).
5.2 Should you wish to cancel a holiday and re-book this will be subject to the cancellation terms within these booking conditions.

6. BOOKINGS MADE ONLINE
6.1 All bookings which are made through our web-portal remain provisional until Star Tours issue a final confirmation invoice. Payment at the time of booking does not guarantee that your booking is confirmed. 
6.2 All bookings made through our web-portal are subject to accuracy checks by Star Tours before services which are requested can be confirmed. If the requests which you make (i.e. regarding rooming, seating, dietary, etc.) at the time of your booking process are contrary to these Terms & Conditions or published general information, we have the right to refuse the booking. In this circumstance, we will contact you and inform you of the inaccuracies. At this time, you may choose to amend the booking in line with accepted policies and pricing or cancel your provisional booking with Star Tours. Online bookings may allow selections contrary to our policy; these are subject to our approval.
6.3 All bookings processed through the online booking portal must be paid in UK Sterling. If you choose to use a debit/credit card which is not issued by a EU bank or FOREX/Pre-paid card, you will incur the respective surcharges/fees placed upon you by your issuing bank or building society, along with 2% charges by us.
6.4 It is your responsibility to ensure that all details are correct before you complete your booking with payment. Any amendment after confirmation will be subject to cancellation/change fees stated in clause 4 & 5 of these terms and conditions. 

7. IF WE CHANGE YOUR HOLIDAY
7.1  Occasionally, we may have to make changes, and we reserve the right to do so at any time. If we are unable to provide the booked travel arrangements or similar, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. 
In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows (other scheduled carriers may be used from time to time):
EGYPT AIR / SWISS AIR / EASYJET / ALITALIA / BRITISH AIRWAYS / JET AIR / AIR FRANCE / SINGAPORE AIRLINES / LUFTHANSA/TURKISH AIRLINES/ UNITED AIRLINES/ BRITISH MIDLANDS/AMERICAN AIRLINES/ DELTA/ CONTINENTAL/GULF AIR/ KLM / EMIRATES / VIRGIN
7.2 If we make a minor change to your holiday (for example a change to travel time, change of excursion, a change of departure and return point, a different mode of transportation to a major joining point such as London, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), you will not be entitled to any compensation as a result of such minor changes.
7.2(a) Dover pick-up can only be provided if the ferry departs from the Port of Dover and therefore Dover pick up is not guaranteed. You can initially select Dover although if unavailable then you will need to change your pick up point. (Star Tours will not be responsible for any costs associated with you changing your pick up).
7.2(b) If you have arranged for an external pick up then transportation from your chosen pick up to the point where you will board the coach may be arranged by a private car, minibus or an alternative coach. If you have booked a return pick up/drop off service, then there may be up to ninety minutes wait for a connecting coach (if the wait is more than ninety minutes then a dinner voucher may be provided by Star Tours at Wembley, London).
7.2(c) Star Tour’s reserves the right to change the timings of any external pick up at any time.
7.3 If we make a major change to your holiday, for example, a change to your UK airport, (unless we change from one recognised London airport to another), time of departure or return of more than 12 hours:
We will tell you of the change as soon as possible; you can decide to accept the change and continue with the holiday as amended, accept an alternative holiday (and if the alternative holiday is cheaper we will refund you the cost difference) or you may choose to cancel your booking.
7.4 If, as the result of a major change you choose to cancel your booking we will refund all monies that you have paid to us (For services rendered only by us). No compensation will be paid for any other bookings and, or loss you may have suffered as a result of the change.
7.5 We shall not be liable to pay compensation to you, where there is a major change or a minor change, up to and including the below clauses:
7.5(a) We shall not be liable to pay any compensation or cost as a direct result of us cancelling a Tour; for services that are booked above and beyond the specified tour. This includes but not limited to Hotel, transportation (flights, train, coach, ship/ferry); any subsequent bookings are made solely by you, despite us confirming a tour.
7.5(b) We or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is due to unusual or unforeseeable (inc Force Majeure) circumstances beyond our control and the control of our suppliers, the consequences of which we or our suppliers could not have avoided even if all due care had been exercised.
Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body, technical problems to transport, road traffic conditions, airport closures, adverse weather conditions or similar events beyond our control.
7.6 If due to unusual or unforeseeable conditions including national holidays, public holidays in the country of visit, and we have to cancel/restrict any excursion then we will be offering to reimburse clients the difference between the ticket price, or a refund of our contracted rate and not the advertised individual entrance cost. (Infants, and children in some cases are not are eligible for this refund).
7.7 In addition, there are various trade fairs, exhibitions, public holidays, national holidays/events and seminars that take place during the holiday season; although we try to avoid these, it may be the case that we will need to change the hotels offered and its location to another town or city. Therefore no grievance regarding service/itinerary changes will be entertained from the tour participant during or after the tour.

8. OUR RIGHT TO CANCEL YOUR HOLIDAY
8.1 In order for us to run each tour, there must be a minimum number of passengers who book. If the minimum numbers of people do not travel for a specific date, we may cancel the tour for that date. If we cancel because there are not enough passengers, we will refund the full amount you have paid to us in respect of the tour (for services rendered by us). Star tours reserve the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. Star Tours cannot be held responsible for any cost which you incur as a result of cancellation due to lack of passenger participation.
8.1(a) We will notify you of the cancellation at least 14 days prior to the departure date. This will be communicated to you over the phone, email or writing. For tours less than 3 Days we will notify you of the cancellation at least 5 days prior to departure.
8.2 We reserve the right in any circumstances to cancel your holiday for any reason. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available

9. SPECIAL NEEDS & SPECIAL REQUESTS
9.1 Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee our tours will be wheelchair friendly.
9.2 Star Tours reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an individual passenger.
9.3a IMPORTANT: Please note that if you have a special need or a special request this must be given to us in writing, this does not imply the request will be granted or adhered to.
9.3b Any special requests such as packed breakfast must be made by the client directly to the Hotel in question, Star Tours LTD or its affiliates cannot take responsibility or guarantee this service. Any additional costs incurred as a result of such requests will be borne by the client. 
9.4 We cannot endow the aid of a tour rep/driver for walking, dining, getting on/off any transportation or for any other personal needs. 
9.5 Step-free access to hotels, restaurants, coaches and attractions may not be present. If step-free access is paramount to the successful completion of your tour, it is strongly recommended that you consult our sales team before making a booking with Star Tours to clarify the suitability of hotels, restaurants, coaches and attractions.
9.6 Where you would like to travel with another party, this must be informed to us at the time of booking in writing. You will need to be in the same booking, have the same pickup/drop off point, and tour for this to be possible. We cannot guarantee the booking will be together where circumstances dictate it to be out of our control for whatsoever reason. Subsequent changes or requests later will not be accommodated.
9.7 All our tours are conducted in English

10. OUR RIGHT OF REFUSAL
10.1 In addition to our rights under clause 9.3, we may refuse to accept a booking or terminate your holiday in the following circumstances, without any compensation or refund:-
(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;
(b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;
(c) If you act unreasonably and we reasonably consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to other customers, employees or third parties or to the property of any person.
10.2 If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 9, our responsibility to you for your holiday will cease when we terminate the holiday.
10.3 You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause, and we will not be liable to pay any compensation to you as a result of terminating your holiday.

11. OUR RESPONSIBILITY TO YOU
11.1 For operational reasons not all additional excursions listed on the tour itinerary or published online may be available during your tour. All additional and, or optional excursions are not guaranteed to operate.
11.2 Our liability to you for your holiday and any loss, damage or injury that you may suffer in relation to, or as a result of it (whether caused by our employees or suppliers acting on our behalf or by us) shall be limited as follows:
11.2(a) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, consequences of which we could not have avoided even if all due care had been exercised;
11.2(b) If you travel on a ship, train or aircraft as part of your holiday with us, the carrier’s conditions of carriage (copies of which are available from us on request) will apply. The carrier’s liability to you may be significantly limited by its conditions of carriage and by international conventions; our liability to you will also be limited to applicable international conventions.
11.2(c) In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if for any reason we cannot provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we will endeavour to replace/repair the coach at the earliest. However, sometimes delays will occur due to many reasons beyond our control. In this event, we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.

12. LIABILITY
12.1 Star Tours shall under no circumstances whatsoever be liable to the passenger or his/her co-traveller for: a) Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents. b) Personal injury, delay, sickness, accident, death, discomfort, increased expenses, consequential loss and/or damage on account of theft or injury howsoever caused. c) Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition “howsoever caused” includes wilful negligence on the part of any person. d) Loss of baggage by Airline/Cruise line/Surface transportation. e) The airline is not allowing tour participant board the aircraft for reasons beyond the control of Star Tours. f) Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets. g) Damage or loss caused due to reasons beyond the control of Star Tours (including Force Majeure).
12.2 No liability on the part of Star Tours in any way out of this contract in respect to your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.
12.3 You are responsible for checking-in for flights, coaches and presenting yourself for all pre-booked attractions whilst on holiday at the times specified. Star Tours cannot accept liability for clients missing flights as a result of late check-ins or arrivals, and no credit notes or refunds will be given if you fail to take up any component of your tour.
12.4 Our hotel(s) will not have air-conditioning, fans, kettles and many of the other services you may be accustomed to, we endeavour to contract hotels with these facilities however we do not guarantee or confirm that our hotels will have these facilities. In the event a hotel has these facilities, there will be no compensation due in part for the non-functioning, or lack of availability of these facilities.

13. COMPLAINTS
13.1 If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner) and our tour rep as soon as possible. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.
13.2 In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability, if you do not report the complaint during the tour, or to the supplier(in accordance with the procedure set out above).
13.3 We aim to respond to any complaints within 28 days although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties. Any dispute or claim which arises out of (or in connection with) your contract or holiday must be dealt with under the ABTA arbitration scheme, or brought to the courts of England and Wales only. It is only these courts that will have any jurisdiction to hear any claims made under or relating to it. For full details on the arbitration scheme, please visit the ABTA website www.abta.com
13.4 If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour, and this will affect your rights under this contract.

14. PASSPORTS & VISAS
14.1(a) You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application process time) to apply for a passport. During peak periods we may charge a supplement to process visas above and beyond what we have stated.
It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If Passenger is processing his visa with Star Tours, we act in good faith to apply for your visa. However this is not a guarantee we will secure visas for you, and we act as an intermediary, with the embassy having the final authority of the visa status.  If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or appointments after booking and confirmation of tour, the tour participant will be subject to cancellation policy as stated in these terms and conditions.
(i) UK CITIZENS – Travelling on holiday outside the EC, you must have a passport, valid for at least six months from the date of departure. For all other countries, it is advisable that you check with relevant embassies or consulates.
(ii) NON-EC CITIZENS – Holders of Non-EC passports are most likely to require a visa for certain countries visited within our brochure. At Star Tours, we provide a visa service at an extra cost for certain cases, which is separate from your holiday cost. You must submit all documents required altogether. Applications with documents pending will not be accepted or held. It is your responsibility to submit all documents to us at the correct time and accurately. Though we try our best to obtain the visa on your behalf, it is solely at the discretion of the relevant consulate to accept your application; we can therefore not take any responsibility if the visa has been refused for any reason whatsoever. We will try to process your visas as early as possible; however, we reserve the right to choose the date of submission of the application. It is the responsibility of the passenger to ensure they have the correct visa in place before travelling. In the event passengers are not able to travel due to not having the correct visas, the cancellation policy set in clause 5.1 will apply.
14.1(b) If you are processing your visa through Star Tours in the UK and the visa is rejected refused or delayed by the consulate, and we know the outcome 10 days prior to departure, then we will charge 25% of the tour cost for coach tours and 40% for all flight & FIT tours. If the visa is rejected within 10 days of tour departure then the cancellation will be 35% of the tour cost for coach tours and 50% for all flight & FIT tours that are cancelled (This only applies if the booking is made in the UK and if the visa has been applied through Star Tours UK). If you are ineligible to apply for Schengen visas or you are unable to submit the documents as informed by Star Tours within a time frame specified by Star Tours, cancellation fees stated in point 5.1 will apply. The visa fee and service charge are non-refundable in all circumstances.
14.1(c) Star Tours cannot be held responsible for any loss or damage to your documents, and passport in the part of the embassy concerned.
14.1(d) Customs & Immigrations delays and enquires. Star Tours will not be held responsible, if you are stopped or held by any government department, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue, and no financial or any other kind of responsibility will be accepted by Star Tours. Passengers that are held back will have to make their own arrangements to their respective destination.
14.2 It is your responsibility to check any travel documentation which we issue in relation to your booking as soon as you receive it. Please contact us immediately if you believe that the document is incomplete or incorrect. We will not be able to accept liability for inaccuracies if we are not notified within 24 hours of issuance. You will be responsible for any associated costs in relation to any amendments.
14.3 Some airlines now require additional passport information (API) and failure to provide this will result in you being denied boarding. We do not accept any responsibility if you cannot travel due to this, no refund or compensation will be offered.

15. HEALTH
15.1 UK & EC Citizens will need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland.
15.2 NON-EC Citizens are advised to obtain the necessary travel and medical insurance from their country of origin. We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday.
15.2(a) VACCINATIONS, HEALTH, SAFETY & LOCAL STANDARDS
In certain countries, vaccinations may be required or recommended by the Department of Health. As regulations are frequently changing, you must check with your doctor as to which vaccinations’ are advisable for your chosen holiday. It is advisable to keep note of any significant medical condition you have any details of any medication you are prescribed.
15.2(b) ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Individuals who suffer from severe allergies are strongly advised to take all relevant precautions before travelling, as we are unable to cater to individual allergies. Star Tours can take no responsibility for the actions of other passengers who aggravate allergies suffered by another passenger. We cannot guarantee that food within Restaurants, and Kitchen Caravans are free from allergens (e.g. nuts) due to potential cross-contamination risks from the product, people and the environment.

16. DAMAGE OR LOSS OF PROPERTY
16.1 You will be responsible for making full payment for any damage or loss caused by you or any of your party whilst on tour. In failing to do so, you will be liable for any claims or legal actions against us or you (together with any third party legal costs) resulting from your or your party’s actions.
16.2 Star Tours will take no responsibility for retrieving any items of lost property due to safety and legal reasons. 

17. HOLIDAY INSURANCE
We highly recommend all our travellers to have Travel Insurance prior to travel; we recommend this is purchased along with your holiday for immediate coverage.

18. FINANCIAL PROTECTION & LICENSING
Star Tours is a member of ABTA (W8770) and holds an ATOL Licence (5639) issued by the Civil Aviation Authority. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, The Code of Conduct and the arbitration scheme available to you, or if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 0203 117 0500 or www.abta.com. 
When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither the supplier nor we are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.”

19. DATA PROTECTION STATEMENT
We are committed to complying with the GDPR and national data protection laws. We only process your data if you have given us your express consent, if this is based on a contract or pre-contractual measures on a service basis or if the relevant laws permit or require data processing. The following data protection information covers both the currently applicable national legal framework and the requirements of the General Data Protection Regulation (GDPR) valid throughout Europe. Under no circumstances will we sell your data or pass them on to unauthorised third parties. 
When you make a booking, request a brochure or sign up for our email updates, then we will securely store your contact details in order to contact you with details of products and services we think you might be interested in. If you decide you would rather not receive news, information and offers about our holidays; please let us know in writing to Star Tours Ltd, 312, Harrow Road, Wembley, Middlesex, HA9 6LL.

20. BROCHURE/WEBSITE ACCURACY
Information provided by Star Tours LTD is factually accurate at the time of print (October 2018). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest. However, circumstances can change which are beyond our control and thus we cannot take responsibility for the same. These can take the form of circumstances such as force majeure, bad weather/traffic, closure of hotels/restaurants, overbooking of hotels/restaurants, restricted access to certain sightseeing due to necessary re-routing and availability of services.