General Information | Star Tours

General Information

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Star Tours Ltd is a member of ABTA with membership number W8770. ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan, e.g. refund for a booking or repatriation costs in case of our insolvency. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to to use ABTA's simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. The air holiday packages/ flights in this brochure are ATOL protected by the Civil Aviation Authority. Star Tours Ltd holds ATOL number is 5639. Please see our booking conditions for more information. ATOL protection does not apply to all holiday and travel services in this brochure. Please ask us to confirm what protection may apply to your booking.


Star Tours operate a luggage handling service under which the driver will load and unload one piece of luggage per person from the coach (weighing up to a maximum of 20kg, and not exceeding dimensions of 90 x 75 x 43cm / 35.5 x 29.5 x 16ins). It will be the passenger's responsibility to carry their luggage to and from the coach as well as their hotel room. In addition, they are also entitled to carry one piece of hand luggage (weighing up to a maximum of 7kg, and not exceeding dimensions of 20 x 20 x 48 cm / 8 x 8 x 19 inches), which can fit under their seat or in the overhead compartment. These dimensions differ from Airline luggage allowance due to the difference in stowaway compartment sizes of standard European Coaches.

Any luggage placed in the lockers can only be accessed at the Hotel/final point only. If you check in extra baggage, or baggage beyond the limits outlined here an additional fee of £10 per bag per day will apply (subject to availability). All baggage is placed at the owner's risk, and Star Tours or its partners accept no liability for loss or damage to bags howsoever caused.

For 2018 & 2019, the program for our coach tours is based on channel crossing routes from Dover, Calais and Dunkirk. We also use Eurotunnel services from Folkestone for many of our departures. Star Tours' reserves the right to direct tours to alternative ports if necessary. It is the passenger's responsibility to ensure the obtaining of a landing card and correct filling, where applicable.

Children under the age of two years will be charged an infant fare, and on a flight tour, a nominal supplement applies. Child/Infant booster seats are not provided by Star Tours on coaches, and it is strongly advisable to carry your own, which is adaptable to coach seats. Milk and baby food cannot be provided by the hotel or restaurants and passengers are advised to carry ready baby milk cartons whilst on tour. Please also note that not all hotels provide a kettle so if hot water is required for warming milk etc. in the hotel then it is advisable to carry a bottle warmer / kettle. Pushchairs can be kept in the baggage lockers of the coach. Children will not be allowed to occupy seats near the front of the coach.

DDuring summer months it is advisable to wear light garments and perhaps keep a light jacket or sweater handy. It is advisable to carry a light waterproof jacket or umbrella. Passengers should also carry suitable footwear as per the itinerary of the tour. Passengers should also carry travel adapters so they can charge their electronic items in their hotel room (as the sockets in Mainland Europe and elsewhere may vary). Passengers may also want to carry a small travel iron, hairdryer, kettle etc. as not all hotels will have these in the rooms. Passengers should consult with Star Tours at the time of booking if they are unsure.

All coaches are fitted with TV, DVD or CD player, and air cooling and toilet facilities (WC facilities on coaches have limited capacities, and therefore we advise passengers to use them only on an ‘emergency' basis as once capacity has been reached the WC will be locked). On rare occasions, your coach may not have a WC facility on board. On our flight tours, please note that your touring coach will not have a WC facility on board as standard. We have a strict no smoking policy; this includes the use of Electronic cigarettes (including e-cigars, e-pipes, and other vaporizers). Alcohol consumption is also prohibited on all our Coaches. During transfers, we may use an alternative vehicle without the above facilities (WC facilities will not be present on smaller coaches or vehicles). These transfers include but are not limited to – certain days of EUDL/D, SWGP/D, SPLE, and HDTS.

Star Tours’ advises passengers to exchange any spending money before they commence their tour. Whilst on tour it may not be possible for the tour rep to arrange for a passenger to be specially taken to exchange money and not all places of interest will have ATM machines or accept credit/debit cards. We also advise our passengers to keep some EURO change on them whilst on tour as you may need to pay for toilets in many parts of Europe.

Star Tours will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country.

An important point to note whilst on a touring holiday is that some long journeys are unavoidable especially when travelling from city to city as distances in Europe are vast. Star Tours recommends that passengers wear comfortable clothing on these days and bear in mind that a major part of these days will be spent on the coach. It is advisable for passengers to carry necessities which they may need for the day such as water, dry snacks, tissues, medication etc. with them in their hand luggage.

Early Bird Offers are only applicable if your booking is accompanied by a minimum deposit payment. Early Bird Offers do not apply to any booking where a surcharge is applied to the listed brochure price, or there is a modification to the tour. Early Bird Offers are not applicable to infant travelers. Early bird offers cannot be used in conjunction with any other offers or vouchers. When an Early Bird offer incorporates complimentary hotel accommodation the following conditions apply: Hotels will be a minimum 3-star category located in Wembley or Heathrow. Subject to availability it may be necessary to change hotel location. Hotels may differ from booking to booking; there is no guarantee that people travelling in conjunction with each other will be accommodated in the same hotel. Rooms given will be allocated as per the main booking. If pre and post night accommodation cannot be arranged, then the Early Bird Discount will be offered (We will attempt to inform you of availability at the earliest). Pre-tour accommodation offer: the transfer is for your tour commencement and cannot be provided upon completion of the tour. Post-tour accommodation offer: return transfer will be to the hotel provided only. Hotels provided includes bed and breakfast only, and any additional services must be paid by the client directly. Hotel confirmation can only be provided within two weeks of arrival. Star Tours reserve the right to amend or withdraw any early bird offer at any time without prior notice. A full list of T&Cs is available for Early Bird offers on request.


Due to a large number of visitors, there may be waiting times and queuing times involved, which can be anything up to 4 hours. These times may be modified without notice by the management, in particular, due to exceptional events, unfavourable weather conditions, large numbers of visitors, or a Force Majeure event. Access to the excursions/monuments depends on the type of ticket purchased, and all exits are final no re-entries are permitted. No refunds will be made if access is restricted due to poor weather conditions or a decision by the Public Authorities. Tickets issued are for immediate entry. In the case of loss or theft, the tickets cannot be reimbursed. Certain excursions may restrict access due to saturation.


Additional Excursions

We design our itineraries so that all the necessary excursions and places of interest are included to give the passenger the best possible holiday at an affordable price. However, often, the tour rep and driver will offer passengers optional excursions that are designed to enhance their holiday experience and are not included in the tour cost. These excursions are priced separately and operated solely by the driver and tour leader. However, Star Tours' have set the individual prices to ensure consistency in the pricing. Additional excursions are not pre-bookable and must be paid for by cash to the Tour rep prior to the excursion being conducted. Passengers are entitled to refuse any optional. The operation of additional excursions is subject to availability, logistics, and feasibility, and in no part guaranteed to be operated on tours.

Our Faraway Tours are operated by local ground operators who handle all the details within the various destinations. In most cases, we will be able to arrange a faraway tour on minimal group sizes of two to four confirmed travelers, and as such you may not necessarily be accompanied by a group/tour rep. You will be assisted by a local contact during your tour for emergencies and enquiries. Your local ground agent will not be present with you at all times. Many of your sightseeing excursions will be guided by a local agent, however, at times, you will be given free time to explore the destinations on your own. There is no seat allocation on these tours and travelers will be accommodated within the vehicle based on the seats available. Sightseeing tours may combine with groups not booked through Star Tours. Meals will be served at selected restaurants or during excursions. Restaurants will be located within walking distance from your hotels and passengers will be requested to attend meals at their leisure.

Passengers will have an option to choose from vegetarian or non-vegetarian (wherever possible Jain/Halal) meals. Passengers should advise Star Tours of their preferred diet at the time of their booking so that this information can be provided to the caterers. Passengers are requested to inform Star Tours of any food allergies at the time of booking. However, special arrangements cannot be guaranteed for allergies or requests such as Halal or Jain meals. Passengers with severe food allergies or dietary requirements are advised to make appropriate arrangements prior to commencing their tour. Star Tours reserve the right to change the meal arrangement if circumstances beyond our control make it necessary. The meals are pre-set buffet style, and a choice of menu is not available. On some of our tours meals are provided at restaurants, or hotels; a set menu in a buffet style will be provided along with tap water only.


Lunches are vegetarian only and are provided outdoors at a service station/rest area where limited, or no seating is available. Lunch is served in a picnic style buffet arrangement. On some days, Star Tour’s may provide packed lunches or dinners to suit the itinerary of a particular tour. Dinners are usually provided within a hotel or restaurant in a separate dining facility. Preferential seating will not be available during meals, and allocated seating will apply for meals. If for any reason Star Tours are unable to provide the meal; Star Tours will provide the passenger with of 9 Euros for lunch and 12 Euros per dinner.

Star Tours carefully select all hotels ensuring that a minimum 3* category is provided (ratings are subject to local and national board criteria) unless otherwise stated. Facilities include en-suite bathroom, TV, and telephone. Some of the hotels also include facilities of bars, restaurants and 24-hour reception. Hotels do not provide baby cots. Please remember that most hotels in Europe have small rooms unlike many other countries and also hotels will not have air-conditioning, tea/Coffee or kettle facilities in rooms. They are also governed by local laws and policies, which may restrict access to certain facilities. Hotels are outside the city centre.

Please note that during the tour, the tour rep reserves the right to modify the itinerary as they deem fit. These changes are usually due to unexpected delays or major local events that can often arise. Whilst travelling on organized group tours, adhering to timings given by the tour rep is very important. All our tours are subject to governance by DVSA for driving hours hence it is the passenger's responsibility to ensure all departure times are adhered to. Star Tours will not take responsibility for passengers left behind due to not adhering to itineraries and times stated by the tour rep for whatsoever reason, and any subsequent impact this may cause financially or non-financially. It is a passenger's responsibility to ensure that they are clear in understanding of the departure time from any given point.

It is the passenger's' responsibility to keep their property and valuables safe at all times including on coaches, excursions, and hotels. If an item has been left at the hotel or supplier, then the passenger can call the relevant supplier. In the case of theft, passengers should advise their tour rep immediately and report the theft to the appropriate authorities, so they can be provided with a police report or crime reference number. Passengers are advised not to carry unnecessary valuables and to be vigilant at all times as tourist spots are well-known target locations for pickpockets. It is strongly recommended by Star Tours that all passengers have valid travel insurance, including EU citizens. Star Tours will by no means retrieve the item on behalf of any passenger, or be responsible for acquiring the item on behalf of any passenger to keep in line with company policy and law. Star Tours maintain a strict policy of not carrying anyone's property across international borders whether it is authorized in writing or by any other means.

Timings are shown within the brochure and on our website for indication purposes only. All other pick-up points are subject to minimum numbers, and some may incur a supplement charge as specified on our pick up section. Passengers should plan to arrive at their pick-up point no later than 15 minutes before the scheduled departure time as coaches cannot wait for anyone arriving late. Passengers arriving late will need to make their own arrangements to meet the coach at the next suitable location or at the hotel where the group will be spending the night on the Continent; no refunds will be issued due to missed connections. Return journeys from the continent are scheduled to arrive at Dover between 19.00hrs and 20.00hrs approximately. We will then proceed to the original pick-up points in London (arrival time between 21.00hrs and 23.00hrs) and times were given are approx. and subject to road traffic and border conditions and subject to change.

Prices mentioned in this brochure are listed per person and based on a minimum of two adults sharing a room. The child rate will be applicable for children aged 11 years and below that are being accompanied by two full paying adults. There will also be a charge payable for infants below 23 months which is solely for a seat-in-coach only. Single Supplement charges are for individuals travelling on their own. Ages are calculated on the return date.

Most hotels can only accommodate a maximum of three persons in each room however if you are a family of four, i.e. two adults and two children, then your first child will be given an extra bed but the second child will be required to share the bed as no extra bed can be provided. The extra bed provided will either be a sofa bed or roll-away bed. These extra beds will not be full sized double beds and are usually suitable for one individual only. If your group consists of one adult and one child, the child must pay a full adult fare to make up the cost for the room required. (Please see below).


*For Example: if tour cost was – Adult £100 / Child £50


1 Adult + 1 Child £100+£100 £200 1

2 Adults + 1

Child £100+£100+£50 £250 1

2 Adults + 2

Children £100+£100+£50+£50* £300 1

2 Adults + 3

Children You will have to pay for either a single supplement for your third child; otherwise, two of the children will have to upgrade to pay adult fares. You will receive two rooms.

Your family What you pay Total Rooms
1 Adult + 1 Child £100 + £100 £200 1
2 Adults + 1 Child £100 + £100 + £50 £250 1
2 Adults + 2 Child £100 + £100 + £50 + £50 £300 1
2 Adults + 3 Child You will have to pay for either a single supplement for your third child; otherwise, two of the children will have to upgrade to pay adult fares. You will receive two rooms.    

*Where a quad room is not available for your group, a reduction will be provided as stated in the tour itinerary. Note that quad rooms have limited space and additional beds may not be suitable for tall adults.

Seating allocation requests are not taken under any circumstance. Seating is generally allocated by booking number; however, there are some exceptions to this, i.e. group sizes, coach size, promotional seating, H&S Laws, pickups, company discretion etc. We do not, promise or guarantee any particular seat on the coach, and we have the sole right to assign your seats. Any indication is for reference only and is subject to change regardless of whether given in writing or any other means. Seats are allocated on day of departure and will be given to you on the day of your departure. Passengers with children in their group will not be seated in the front of the coach even if they have booked very early. Some seats in the coach may not recline. If passengers have a different booking reference numbers and wish to travel together, then it is the responsibility of the passengers to inform Star Tours at the time of booking. Any medical, and or personal grounds are not considered when allocating seats, unless explicitly stated by law or governing bodies.

Passengers travelling alone will be required to pay the full adult price plus a single supplement. Star Tours cannot allocate or source a sharing basis with another passenger.

In many cases, Star Tours work with intermediary agents (Airlines, Hotels, Transport Companies, Other Suppliers etc.) to arrange a holiday. If passengers have special requirements with regards to the service provided by the intermediaries such as a rooming request, seating request or a special meal request etc., then they should advise Star Tours at the time of booking, and we will endeavour to ensure the intermediary is advised of the request. It is important to note that Star Tours cannot guarantee the request and that the passenger should confirm their request with the concerned intermediary themselves before their departure.

Escorted tours are accompanied by our Tour Representatives (Tour rep or Driver). On occasions, the tour rep may not meet passengers at their respective pickup point, but at a later stage, however, the driver or alternative rep will be there to take care of any of the passengers' needs. A number of itineraries include travel via flight or rail and on these itineraries; passengers are not accompanied by a tour rep/local representative during these journeys. In this case, the tour rep will meet passengers at the arrival destination. Star Tours aim to provide tour reps with mobile contact numbers which their passengers will be carrying whilst on tour (it is advisable that at least one passenger in a group carry a contactable mobile). On coach tours, the tour rep will provide passengers with their contact details for the duration of the tour on the first day. For flight tours, the passengers will receive these details via a tour confirmation within 24 hours of their departure. All our tours will be conducted in English.

Weather in much of Western Europe tends to be similar to England and is very unpredictable. Regardless of the time of the year, it is advisable to carry a small umbrella at all times. Temperatures vary from place to place, and it is a good idea to check online for average temperatures for the destination(s) being visited. Passengers can be well prepared by ensuring they are carrying appropriate clothing, footwear, and accessories. Passengers should also be aware that some sightseeing will be done after dusk.

Star Tours does not provide specialist tours for the less abled. However, we will attempt to accommodate as to our best ability. Mobility aids such as walking aids and manually collapsible wheelchairs can also be stored in the baggage lockers; Bear in mind that they will need to be collapsible and electric wheelchairs cannot be stored on any of our coaches. The driver will load and unload the wheelchair from the coach for the passenger however they will need to be physically fit enough to be able to board and disembark the coach on their own.

Why Choose Star Tours?

A Huge Variety of

All Package Holidays are
Financially Protected

More Excursions
Included in Your Price

Passionate Expert
Tour Managers

ATOL No. 5639 &
ABTA No. W8770 bonded

pick up points

24hr dedicated team,
to handle all your queries

Stay at charming 3/4* hotels
thats hand picked by us

Tips included on all our
European Holidays