Pick Up Points

We attempt to ensure that all listed departure/arrivals times are adhered to. However, due to circumstances beyond our control, there may be changes to the pick-up timings listed in our brochure. If there are any changes to your pick up, we will inform you 12 hours prior to your scheduled pick-up time. Due to congestion at ports of entry and traffic conditions beyond our control, there may also be delays in the times of departure for your respected pick-up and drop-off. Our representatives will communicate the details of waiting times to the parties concerned. On occasions where delays occur, there may be waiting times of up to 90 minutes. If the delay is more than 90 minutes for your drop-off then meal vouchers will be provided by Star Tours. Please take into consideration unexpected delays when booking onwards Flight/Train/Coach connections, as Star Tours cannot be held responsible for the loss or cost of any missed connections/bookings you may have

During scheduled pick up’s and drop-off’s, passengers are advised to carry water and food for their journey. The driver will not stop for breaks outside of the legal breaks if required. In the mornings, when you reach the point where you will join the group, the connection will be immediately and your tour will begin straight away. There may not be a chance for those who have travelled long distances to freshen up or have breakfast until the next available stop. As such, it is advised that passengers are prepared with comfortable clothing and a supply of water and food for their journey.

Your pickup and drop-off service may be conducted using various vehicles ranging from a car, Minibus, or regular coach. The type of vehicle used will be dependent on the uptake of the particular pick up/ drop, and may differ in features from your Tour Vehicle.

The pick-up and drop-off service is conducted to suit all of our customers throughout the UK. As our extensive range of locations span the length and breadth of England, the order of the service must be carefully planned. During your pick-up and drop-off, you may find that you will be travelling with other passengers who may be travelling to different destinations. The sequence of pick-up and drop-off will follow a systematic route through the various destinations. The pick-up and drop-off service will be grouped together as per the geographical locations. Please note that routes may be diverged. If your invoice does not state a pick-up time or states TBC, then please check with our sales team prior to travelling.

You can change your pick-up point up to 10 days (21 days on public Holiday period) prior to departure free of charge. Within 10 days it may not be possible to make changes to your pick-up point. If the change is possible then there will be a admin charge per traveller (£15/$20). Your choice of pick-up point will be by default your drop-off point. If there is any discrepancy between the two, please inform our reservation staff of the same. Any changes are subject to our approval. If no pick up point is selected at the time of booking, Wembley will be selected as a default pick up point. You must be present at the time advised, transfer vehicles and coaches will not wait under any circumstances.